Industry experts judged dozens of tourism and hospitality businesses, including by visiting them anonymously. Lappa scored very highly on all criteria. The judges noted Lappa's warm welcome, well-maintained facilities and friendly, helpful staff.
In addition, Lappa Valley train driver Ben Patrick was named the year's unsung hero. Ben has used his experience as a young full-time carer for his father to help disabled visitors feel more comfortable, and encourages young railway enthusiasts.
Lappa Valley with celebrate its fiftieth anniversary next year, and is planning a series of special events. It will open a new station, and name its newest locomotive, which arrived last month.
Keith Southwell, Managing Director of Lappa Valley, said, “We are humbled to have been recognised in this way for a second year. This wouldn't be possible without the hard work and commitment of our entire team, every single one lives and breathes the Lappa values of inclusivity, fun, nature and enabling families to make special memories.
“We've made a significant number of investments to evolve Lappa Valley over the last few years, including our new Engine Shed Indoor Soft Play, adventure golf and the arrival of a brand new train.”
“We are extremely proud of Ben and everything he continues to achieve, especially in the face of adversity. We are very lucky to have him as a key member of our team here at Lappa and believe he is very deserving of this award.
“Thank you to the all our visitors, many of whom we're pleased to now call friends for their ongoing support. We look forward to celebrating our 50th with you all in 2024, and sharing our exciting future plans.”