Orders & Delivery
You will receive a confirmation of order by email after completing the checkout process. We will update your order status to confirm when the order has been despatched, and include the Royal Mail tracking reference, if applicable.
We aim to process orders received within 24 hours, with most orders being posted the same day whenever possible. Please check the shop page for any special notices about delivery dates, e.g. Christmas/New Year Holidays
If for any reason there is a delay in despatching your order, we will contact you by email.
Due to the Coronavirus pandemic, it may take a few extra days to process your order. You will receive an order confirmation when you place your order, and another confirmation when the product is despatched to you.
Refunds & Returns
Your statutory rights are not affected by our returns policy.
If you receive a faulty or damaged product, then please contact us so that we can make arrangements for a replacement to be sent to you, and for the damaged item to be returned to us.
If you have decided that you no longer wish to keep the product, then you can return it to us at your expense, provided that you return it to us in original unopened condition, and within 30 days from the date of your order. Please contact us to let us know that you are returning the product.
If you have returned a product to us then we will refund you the original cost of the product, less the original costs incurred by us in posting the item to you.
If you return a product to us outside these timescales, or return an item in a used condition, then we will not be able to process a refund for you.