Inclusive Railway plans for Wales and the Borders

new TfL manager
Credit: TfW

“We can build a truly inclusive railway for Wales and the Borders”

Well, this is the message coming from Transport for Wales new Accessibility and Inclusion Manager.

As part of the £800 million South Wales Metro project, Transport for Wales is committing to making 99% of all journeys on the Core Valley Lines step-free.

There is also a commitment to invest £800 million in a new fleet of trains which will be fully accessible and £15 million in mainline station accessibility improvements.

Amongst the key changes Robert is planning to lead on are:

  • Ensuring best practice accessibility is imbedded in our station designs,  refurbishment programs and rolling stock.
  • Developing an Accessibility and Inclusion Group with representatives from communities with differing needs and insights.
  • Imbedding a new inclusive training regime to cover 1,600 staff in the first year and supporting the annual implementation of 12 internships for disabled people.
  • Developing assisted booking systems and assisted travel to better support the customer.
  • Developing user-based initiatives such as the dementia-friendly stations, Sunflower Lanyard scheme and Orange Wallet.

Robert, who is disabled himself, said:

“I’ll be working very closely on the Metro project and the development of our brand-new fleet of trains, ensuring accessibility and inclusion is at the heart of everything we do”.

“Early intervention when developing new services is key to ensuring the needs of the whole community;  but particularly the most vulnerable are imbedded in decision making”.

“Accessibility and Inclusion is about providing true Opportunities for all regardless of disability, need or protected characteristic; its about more than statistics; its about people lives. There is a massive amount of work to be done in listening and addressing the needs of the whole community but particularly those with a range of disabilities including Hidden Disabilities, Mental Health, Hearing and Sight Impairments and anyone on the fringes of society.

” The Economic and Societal benefits that access to quality, reliable and affordable public transport can give communities is a significant driver; giving people in communities across our network better access to opportunities.”

James Price, Transport for Wales CEO said;

“Transport for Wales is aligned with the Well-being of Future Generations Act (2015), one our key objectives is to help create ‘a more equal Wales’ and through implementation of our £5 billion investment programme, we hope to improve the customer experience for all our customers, regardless of any disabilities or needs. We will invest £800 million into new trains which will be fully accessible and £15 million to improve accessibility at our stations.

“We are also in the process of developing the Transport for Wales Advisory Panel that will help ensure that our customers and stakeholders have a clear structure by which they can advise us on our development. The customer is at the heart of everything we do and the Advisory Panel will ensure that the needs of all our customers are addressed and we will work collaboratively to form a ‘more equal Wales’.”

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Michael Holden avatar
I have had an interest in Railways for as long as I can remember. I am a member of a number of heritage railways and actively volunteer at 2 of them. I enjoy all types of railways, real life, model and simulations. I started RailAdvent in 2014 and am the main editor of the site.
  • Sounds like a brilliant idea with the investment to improve the railway stations and railway lines in Wales and new trains to help improve passenger satisfaction and better train services in Wales.