The Office of Rail and Road has announced that it has opened an investigation into whether Govia Thameslink Railway (GTR) and Northern breached its requirements to do everything reasonably practicable to provide appropriate and timely information for its passengers in the weeks leading to the May 2018 timetable and the disruption that followed.
This comes after the inquiry last month which identified concerns with information that was provided to passengers who use Northern and GTR’s Thameslink and Great Northern.
The ORR is investigating whether GTR and Northern breached Condition 4 of their ‘Statement of National Regulatory Provisions’ which requires train companies to provide “appropriate, accurate and timely information to enable railway passengers and prospective passengers to plan and make their journeys with a reasonable degree of assurance, including when there is disruption.”
The ORR will use evidence found from monitoring and the inquiry and any further information provided in the course of the investigation.
They have written to GTR and Northern for their responses. The aim is to conclude the investigation before the end of November 2018.
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