Regulator accepts Northern’s action plan for improving passenger assistance
Northern has produced an action plan for improving passenger assistance after being criticised by the Office of Rail and Road for its poor performance…
Tag: Office of Rail and Road (ORR)
Rail income growing slower than passenger numbers, report finds
The Office of Rail and Road (ORR) has released figures showing that train fare revenue rose more slowly that passenger journey numbers between April 2…
Wales and Western England train performance improves following intervention
Passengers in Wales and Western England will benefit from improved reliability of train services following intervention by The Office of Rail and Road…
Regulator demands action on Northern’s disabled passenger support
The Office of Rail and Road (ORR) wants an improvement plan from Northern Trains after ongoing poor performance ratings in ORR surveys
Severn Valley Railway fined after worker suffers serious injuries in incident
The Office of Rail and Road has announced that the Severn Valley Railway has been fined £40,000 after pleading guilty to offences under the Work…
Extension of South Wales station receives official authorisation
As part of the work to upgrade the Core Valley Lines, a significant expansion of Aberdare station has been authorised by the Office of Rail and Road.
Investigation begins into runaway track trolley collision in Cheshire
The Rail Accident Investigation Branch has started an investigation into a runaway track trolley and collision with equipment at North Rode in Cheshir…
Rail Academy approved by Office of Rail and Road
The Office of Rail and Road has approved The Rail Academy as an officially registered Train Driver Training and Examination Centre.
Regulator partners with Rail Safe Friendly to spread message about railway safety
The Office of Rail and Road has partnered with Rail Safe Friendly to send a message to children about the dangers of trespassing on the railway.
Regulator’s review leads to cut in maximum fee for ticket refunds
After the regulator found that it costs train operators and ticket retailers less than five pounds to refund an unused ticket, the industry has halved…