Public survey launched by Transport for Wales to shape future plans

A new public survey has been launched by Transport for Wales to help with future plans after the Covid-19 pandemic.

The pandemic has impacted public transport not only with changes to travel patterns and how people plan to travel in the future but also how and when they want to purchase and use tickets.

The idea of the survey is to collect people’s thoughts and get an insight into what plans should be made in the future for finalising details of the Wales and Borders network and the transformation of the South Wales Metro.

If you would like to take part in the survey, please visit the Transport for Wales website here.

David O’Leary, Transport for Wales’ Commercial and Customer Experience Director, said: “The customer is at the heart of our decision-making process at TfW and we are continually working to improve the overall customer experience.

“The challenges presented through covid-19 have meant that we’ve all had to re-evaluate the way we work and travel, and therefore new insight and research is fundamental. We need the public to help by taking part in the survey, so please follow the website link and share your views with us.”

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Michael Davies, TfW’s Insight and Innovation Manager, added: “The world has changed dramatically as a result of the Covid pandemic. The way we go about our daily lives, work, shop, travel and socialise has been affected by restrictions over the past 16 months. In Wales, public transport and in particular rail travel has been hit by an unprecedented drop in passenger numbers.

“We’re now looking at the future of rail travel and would like to understand a bit more about how you’re travelling now and might be in the near future. We’re keen to understand which mode of transport you use for different purposes.”

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