Coronavirus: Government to refund rail passengers as new Christmas rules are announced

The UK Government has announced that it will refund rail and coach tickets for passengers who had booked to travel in the previous Christmas travel window between 23rd – 27th December.

The regulations were changed by the Prime Minister on Saturday 19th December.

The refunds will apply to journeys in England booked on or after the 24th November, this is when the original Christmas travel window was announced.

The announcement will make sure that people are not penalised for following the new rules.

Train operators will be able to issue refunds immediately. However, the Government has urged people to be patient as rail operators will be processing high volumes of refunds in the coming weeks.

Transport Secretary Grant Shapps said: “It is imperative that we all follow the new measures and play our part in tackling this virus, protecting others and safeguarding our NHS.”

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“If you booked a coach or rail journey between 23 and 27 December, you are entitled to a cash refund. This ensures no one is left out of pocket for doing the right thing – staying home in tier 4, and elsewhere staying local and only meeting your Christmas bubble on Christmas day.”

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