Passengers make contactless switch on Tyne and Wear Metro

Tyne and Wear Metro
Credit: Nexus

Nexus has announced that Metro passengers can now use contactless when paying for travel at ticket machines.

Metro passengers made more than 4,200,000 purchases for day and season tickets using Apple Pay, Google Pay or contactless bank cards in 2019.

Two-thirds of people now use card rather than cash at the 60 stations on the Tyne and Wear Metro.

Nexus introduced card ticket machines in 2013 and last year spent £300,000 upgrading the card readers to improve reliability.

Pop Pay As You Go now accounts for 11% of all Metro journeys.

What did the officials say?

Customer Services Director at Nexus, Huw Lewis, said:

“Contactless is the best way to pay for Metro travel. It’s quick and easy, and we are seeing more and more passengers choosing this way to pay.

“The declining use of notes and coins is a national trend as consumers move away from carrying cash. The growth of smartphone use is undoubtedly a big factor in these changing habits.

“Metro will of course continue to provide the option of cash payment at ticket machines because some people still want to use notes and coins, but we do save from having less cash flowing through and stored in ticket machines and spending less time handling it.

“I would encourage people to save time and money by getting a free Pop Pay as You Go, or just save time by using a contactless card to pay.  Either way you never need cash to travel on Metro again.”

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