Virgin Trains opens its ‘Calm Corner’

Crewe Calm Corner
Credit: Virgin Trains

Virgin Trains has announced that it has opened the doors to ‘The Calm Corner’ at Crewe station.

The Calm Corner is a room that is specifically designed to offer customers with hidden disabilities a safe and calm environment.

The inspiration for the room, which is the first of its kind on a UK railway network, came from Megan Hughes who was on work experience with Virgin Trains.

She came up with the suggestion based on her personal experience of having Asperger Syndrome.

The idea was brought to life with the help of Network Rail, London Northwestern Railway and SLC Rail.

Some of the rooms features include: –

  • Use of grey and green colours to give a calming effect
  • A living wall and plants to complement the colour scheme
  • Specially designed furniture for comfort and relaxation
  • Childs’ play table
  • LED rope lighting that can change brightness to suit
  • Screens with old images of Crewe station and town centre to help trigger memories for those suffering from dementia
  • Railpoint Totem offering helpful advice (EG train and station layout).
What did the officials say?

Megan, 28 from Goostrey, Cheshire, said

“This new room is going to make a massive difference for people using the station. I know from my own personal experience how daunting it can be when using public transport.”

“I was truly blown away to see it for the first time today. It is so much better than expected and I can’t thank Virgin Trains enough and everyone who helped make this happen.”

Victoria Whitehouse, Inclusion Lead at Virgin Trains, said:

“We want to make travelling by train as easy as possible for everyone. The Calm Corner is somewhere people can escape from a very busy station and it will hopefully encourage those with hidden disabilities to have the confidence to travel by train.”

Jon Harris, Integrated Transport and Accessibility Manager for London Northwestern Railway, said:

“The Calm Room is an important addition to Crewe station, and working closely with our partners and other train operators is key to providing a positive experience for all passengers – no matter what accessibility challenges they face.

“As part of a year long partnership with Alzheimer’s Society, we are committed to improving our provision for those living with dementia who use services across our network. The dedicated memory corner is a unique feature of the room which we hope will help to bring back memories for those who have travelled on the railway through Crewe for many years.”

Rory Kingdon, senior sponsor at Network Rail said:

“It’s a priority for Network Rail and our rail industry partners to provide first-class service to our customers. Travelling through a busy railway station can be daunting for some passengers, but the new Calm Corner provides a calm and safe environment for people with hidden disabilities while they wait for their train.

“We are pleased to contribute to this worthy project that will transform the way passengers access rail travel at Crewe station.”

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Michael Holden avatar
I have had an interest in Railways for as long as I can remember. I am a member of a number of heritage railways and actively volunteer at 2 of them. I enjoy all types of railways, real life, model and simulations. I started RailAdvent in 2014 and am the main editor of the site.
  • I actually think it’s a wonderful idea. It should help with people and children who have severe Aspergers & Autism that can’t deal with surrounding background noise. Well done Virgin Trains.

  • It’s a totally a brilliant idea even for people without disabilities as people live a stressed out life.

    It would also be nice to add a place in there for travellers to meditate 🙏🏼