Merseyrail has been crowned the most punctual rail operator in the country following the release of statistics and an award win.
The train operating company was named the most punctual over the last twelve months (1st April 2018 to 31st March 2019) with 95.51% of trains running punctually; which is well above the national average of 86.3%.
The results come just months after Merseyrail grabbed the top spot for regional operational performance at the 2019 Golden Whistle Awards.
Organised by the Institute of Railway Operators and Modern Railways Magazine, the ceremony recognises excellence in railway operations across the country.
Merseyrail was deemed more reliable than regional train operators including Arriva Trains Wales, based on the measurement of performance looking not just at the time the train arrives at its destination, but at every station along its route.
The operator also broke records at last year’s National Rail Awards ceremony, after winning three awards:
- Passenger Operator of the Year,
- Sustainable Development Award for commitment to environmental and community initiatives,
- Customer Service Excellence for the delivery of the track renewal project on the Wirral loop line.
What did the officials say?
Andy Heath, Managing Director for Merseyrail said
“This recent awards win and the release of punctuality results cement the fact that Merseyrail is consistently one of the best performing rail operators in the country.
“Our passengers are at the heart of everything we do, and this is reflected in the results that we have gained despite some challenging conditions over the last twelve months.
“The upcoming development of a new fleet of trains is sure to boost our service even more, and ensure a fantastic service for our passengers for years to come.”