New Accessible Travel Policy launched by train operator c2c

Train operator c2c has launched a new Accessible Travel Policy which gives details on making rail travel accessible for all.

Detailed in a new leaflet called ‘Making Rail Accessible’ in has information about train and station facilities along with information on fares and ticketing, as well as mobility information for those using mobility scooters and wheelchairs, assistance dogs or passengers travelling with a companion.

The policy also has details of the improvement schemes for Southend East, Chalkwell and Grays railway stations.

Jill Allen-King O.B.E, pictured above, who travels with her assistance dog on c2c services, said: “As a totally blind person, I cannot see the help point or staff to ask for help. But I have always been helped whenever I travel by the c2c staff”.

At the moment, passengers who need to book assistance can do so 4 hours before travelling and this will be improved and reduced to just 2 hours from April 2022

The new leaflet can be downloaded here from the c2c website, it can also be obtained in other formats from stations or by contacting the c2c Customer Relations team.

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c2c’s Customer Experience Manager, Alex Whybro said: “We understand the importance of delivering a friendly, reliable and inclusive service to all c2c customers. We have updated the customer policy to set out our goals to strive towards making c2c as accessible as possible.”

An Inclusion London spokesperson said: “It has been a real pleasure to work with c2c on developing and delivering an ambitious, bespoke and comprehensive programme of Disability Awareness and Inclusive Customer Service training to c2c staff. We have had great buy-in and feedback from staff and its clear c2c have a workforce dedicated to providing great service to their disabled customers”

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