To help further improve the customer experience across their network, Transport for Wales has joined the Sunflower Lanyard Hidden Disabilities scheme.
Launched internationally in 2016, the Sunflower Lanyard was created to help identify passengers with a hidden disability who could need additional help whilst travelling.
Due to difficulties some passengers have faced in past experiences, a survey taken shows that those with disabilities avoid using rail travel. This includes around one in ten of the UK population who have a non-visible condition.
The scheme includes TfW staff training which makes sure that they will recognise the lanyard and be aware that the wearer may need assistance or extra time.
These staff are encouraged to make themselves visible, as well as approachable and be proactive in supporting anyone who wears a lanyard.
James Price, Transport for Wales CEO, said: “I’m delighted that we have signed up to the Sunflower Lanyard scheme. At Transport for Wales, we’re committed to promoting equality and diversity in everything we do, and this includes working to support those living with disabilities in using our services.
“Our involvement in this scheme is just one way in which we support those customers who require extra help to travel, and we’re looking to build on this with better access for all our customers, as we work to create an accessible public transport the people of Wales and the borders are proud of.”
Dr Robert Gravelle, Transport for Wales Accessibility and Inclusion Manager, said: “We’re proud to have joined the Sunflower Lanyard scheme as a new way of supporting our customers living with hidden disabilities.
“The lanyards have been very popular throughout the UK since they were launched four years ago, and I’m delighted that we’re able to support the scheme along with our rail industry partners throughout the country.
“Each and every customer on our network matters, and I hope that in joining the scheme, we’re able to help more people feel empowered to use public transport.”
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