Passengers have scored Heathrow Express 94% satisfaction in the latest National Rail Passenger Survey.
Rail passengers have also named Heathrow Express trains the cleanest in the UK with 93%, which comes at a time when cleanliness is on everyone’s mind.
Speed (97%) and reliability (95%) are also where Heathrow Express leads the way in the latest passenger survey.
Value for money is up 8% on last year as passengers make the most of Heathrow Express’ Fixed Day fares from £5.50.
Les Freer, Heathrow Express Director, said: “To be rated 94% by customers is a vote of confidence in the speed, reliability and on board experience of Heathrow Express which can be enjoyed for less thanks to our Fixed Day fares from £5.50 each way. Like our customers, we’re looking forward to the world opening up again, and we are ready to help everyone enjoy a safe and comfortable journey with us.”
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