Avanti West Coast has launched a new information service to give real-time journey updates for passengers.
The service, called ‘Track My Train’, allows passengers to follow the progress of the train they’re travelling on, in real-time, using their own device.
The service will be accessed exclusively through Avanti West Coast’s WiFi home page.
The onboard service uses industry-standard live data to show exactly where a train is, estimated arrival times, any disruptions and departure details for other train services.
The technology is the latest initiative to be rolled out on Avanti West Coast’s fleet of Pendolino and Super Voyager trains.
Bob Powell, Customer Proposition Director at Avanti West Coast, said: “We know how important it is for our customers to stay informed during their journey and Track My Train helps to do just that. This new service makes it easier for customers to follow their train’s progress while onboard, by providing concise and reliable information, tailored to journeys in real-time, at the tap of a screen.
“It has been great to work with GoMedia to develop this technology and we’re excited to offer it as part of our latest initiative to enhance the overall experience when travelling with us.”
Roger Matthews, managing director at GoMedia, adds: “Providing passengers with real-time information about their individual route, including connections and stations, creates a truly personalised experience, giving users control over their entire journey, door-to-door. This is now more important than ever with changing restrictions on the way we use public transport.”
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