Changes to East Midlands Railway ticket offices due to coronavirus

East Midlands Railway has announced it has introduced changes to the opening hours of a small number of station ticket offices.

The measure is in response to falling passenger numbers across the network as passengers only travel if essential due to the Coronavirus pandemic.

Ticket offices will continue to be open during the typical ‘peak’ periods. At larger stations with more than one ticket window, the operator will continue to close individual windows to aid social distancing.

Overall, some offices will open slightly later in the morning and/or close slightly earlier at night.

Here are the new opening times:

What did the officials say?

Neil Grabham, Customer Services Director at East Midlands Railway, said:

Loco 222104 at a standstill at a station on the East Midlands Line

“We are grateful our customers are listening to Government advice and only travelling if it is absolutely essential. As a result, we have seen further significant reductions in the number of customers travelling with us and we can safely reduce the opening hours at some of our ticket offices.

“We are also continuing to follow Government advice by protecting our core train services and ticket office opening times as much as possible to allow those who need to travel to buy a ticket and speak to a member of staff and this will be kept under constant review.

“Finally, on behalf of everyone at EMR, I would like to say a heartfelt thank you to all our frontline colleagues who are working throughout this difficult time as well as all the other key workers right across the country.”

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