Merseyrail has announced that it has been named the best-franchised rail operator in the UK after the results of the National Rail Passenger Survey for autumn 2019 were revealed.
The rail operator achieved 91 per cent overall satisfaction among its passengers in the bi-annual survey, which is completed by Transport Focus.
Merseyrail’s satisfaction rate is nine per cent higher than the national average. It is significant given that the latest round of surveys was completed when upgrade works were taking place across the network in preparation for their new trains.
Station staff were also praised, with passengers the most satisfied in the country when it comes to attitude and helpfulness of station staff.
Merseyrail also topped the charts for the frequency of trains and value for money.
The operator is consistently one of the best performing rail operators in the UK and has been named most punctual operator in the UK for two years running.
What did the officials say?
Speaking about the survey, Merseyrail Managing Director Andy Heath said:
“Our customers are at the heart of everything that we do, and this is reflected in the impressive results we have achieved in this survey.
“Topping the survey for station staff attitude and helpfulness, value for money and frequency of service is especially pleasing as we know this is what our customers want from their local rail network.
“As we move forward and begin to introduce the new, state-of-the-art trains we aim to continue to improve and provide the high-quality service we have become known for.”
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