Virgin Trains helps removes barrier for vulnerable young adults

Crewe Calm Corner
Credit: Virgin Trains

A group of nine adults and staff from Wishing Well were guests on a trip from Crewe to Rhyl with Virgin Trains.

The party were on their way to their first ever week-long residential course in North Wales.

The group met at The Calm Corner, the train operators newly opened quiet area at Crewe designed for people who would benefit from escaping the hustle and bustle of a busy station environment.

Next stop Platform 11, and the Virgin Trains’ service to North Wales.

Wishing Well is a local charity whose aims are to empower and support the community and social participation, whilst encouraging confidence, ambition and personal development of their people.

What did the officials say?

Jan Melia, SEN Service Lead at The Wishing Well

“Travelling by train can be extremely daunting for a lot of my young people. What most people would consider an everyday task can be a real hurdle for some, which is why trips like this are so important.”

“Virgin Trains didn’t hesitate to support and went above and beyond to ensure our people were really looked after. And the new Calm Corner is a wonderful addition, a real safe haven. Let’s hope it’s the first of many.”

The excited group were looked after by Natalie Beer, Team Leader for Virgin Trains at Crewe who travelled with them as far as Chester.

“It was great to meet everyone and see so many happy and smiling faces,” explained Natalie. “We want our stations and trains to be fully inclusive and were only too pleased to help play our small part in what sounds like a great adventure.”

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  • Other train operators should do the same thing on what Virgin Trains have done with opening a “Calm Corner” for passengers with hidden disabilities as well Autism.