ScotRail’s improvement plan is delivering for passengers

ScotRail 385
Credit: ScotRail

Rail passengers are benefiting from more trains running on time, fewer cancellations and more seats throughout the country as ScotRail delivers its performance improvement plan.

The train operator committed to the changes in March 2019 and reaching an agreement with Transport Scotland.

Completion of the driver and conductor training in the east of the country has had a significant impact, with cancellations in the region at their lowest level in a year.

In Fife, one of the areas of the country where customers were most impacted by the need to train drivers and conductors, 93.25 per cent of trains met their punctuality target.

Of the 19 commitments within the plan, 11 have already been delivered, including the lease of three additional high-speed trains; an additional annual £500,000 investment in for a performance improvement fund; and the recruitment of eight additional Hitachi train technicians.

ScotRail is also continuing to recruit more frontline staff and is on track to exceed the commitment of hiring an extra 55 drivers and 30 conductors during 2019.

What did the officials say?

ScotRail Operations Director David Simpson said:

“The successful delivery of our remedial plan remains a priority for everyone at ScotRail and I am delighted to see the progress we have made in such a short period of time.

“We put in a lot of work to identify the areas that would have the most impact for our customers, and meeting those commitments is improving punctuality, reducing cancellations, and providing more seats throughout the country.”

Where Next?

News Homepage
   For the Latest Railway News
RailAdvent Online Shop
   Framed Prints, DVD’s / Blu-Ray’s and more
LocoStop Community
   Come and share your railway pictures
   Visit their website

Michael Holden avatar
I have had an interest in Railways for as long as I can remember. I am a member of a number of heritage railways and actively volunteer at 2 of them. I enjoy all types of railways, real life, model and simulations. I started RailAdvent in 2014 and am the main editor of the site.