Rural Scotland stations fitted with new information screens

ScotRail 385
Credit: ScotRail

ScotRail has announced that rural stations across Scotland have been fitted with new customer information screens.

The new screens are part of a £675,000 investment.

LED display screens have been installed at 36 rural railway stations, meaning every station in Scotland, with the excepton of Dunrobin Castle, now has real-time, visual, train information.

The modern screens provide customers with information on the next trains, number of carriages, estimated time of arrival and any special notices such as engineering works.

It also means passengers with hearing impairments now have visual access to live train running at many unstaffed stations.

The new displays are part of ongoing investment to improve Scotland’s Railway, and were funded through Network Rail’s Control Period 5 Scottish Network Improvement Fund.

ScotRail is currently looking at plans to introduce CIS at Dunrobin Castle.

CIS has been installed at the following stations:

  • Kyle Line – Beauly, Muir of Ord, Garve
  • Far North Line – Alness, Invergordon, Fearn, Tain, Argday, Culrain, Invershin, Lairg, Rogart, Golspie, Brora, Kildonan, Kinbrace, Forsinard, Altnabreac, Scotscalder
  • West Highland Line – Bridge of Orchy, Banavie, Corpach, Loch Eil Outward Bound, Locheilside, Lochailort, Beasdale, Arisaig, Morar, Dalmally, Loch Awe, Falls of Cruachan, Taynuilt, Connel Ferry
  • East Coast Mainline – Balmossie, Barry Links, Golf Street
What did the officials say?

ScotRail Customer Information Delivery Manager Stewart Craig said:

“We’re working hard to improve stations across Scotland’s Railway, and customer information is a huge part of that.

“The roll-out of LED display screens at rural railway stations makes it easier for customers to access live travel information, which will help support tourism in the area.”

Transport Scotland Head of Rail Franchise Management Andrew Mackie said:

“Enhancing the customer experience at railway stations is vital. The roll out of the new screens will ensure live information is available and will help provide much improved connectivity at rural stations.

“These LED screens will also support a sustainable railway and contribute to reducing the carbon footprint of operating our stations.”

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  1. Greater Anglia needs to replace the information screens with new LED screens at stations that they have promised to improve the station. But it seems that they are taking their time on replacing information screens as most stations have got new information screens.

  2. I also agree. Most railway stations on the Greater Anglia network including stations in Essex have got new passenger information departure screens.

    But other stations haven’t and Greater Anglia which is also operated by Abellio are just messing around not doing enough to keep passengers happy. This is why Greater Anglia needs a kick in the backside if they were to improve stations that needs better improvements. As they said that their punctuality is good on some lines.

    But not customer satisfaction when it comes to improving railway stations including replacing old information screens with new LED information screens so that it can help with people who are short sighted or have difficulty reading when traveling on the trains to where they need to go to.

    I actually think that Greater Anglia have failed on that task. They are a absolute disgrace.

  3. There isn’t much point in “replacing old information screens with new LED information screens” if there is no communication between departments at Abellio and the information imputed is wrong. The onboard misinformation screens recently have been indicating arrival at the wrong stations ( i’m taking photos of the obvious errors to pass on to my local newspaper(s) as i’m tired of watching tourists being confused. Two weeks ago I boarded a train at Glasgow heading for Helensburgh (Friday 24th May 10.02am )but the misinformation screen indicated we were coming in to Easterhouse on our way to Edinburgh. The previous week (Saturday May 18th) the misinformation board at Dingwall station indicated the imminent arrival of a 09.49 train to Kyle but no such train exists. ScotRail acknowledged the screw ups when I contacted them. Abellio would be better spending the money on employing enough conductors and staff to enable them to run a reliable service rather than investing in IT that they’re incapable of operating.


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