New smart tools order to help make journey planning easier

Heathrow Ticket gates
Credit: Heathrow Express

Transport For The North has announced that they have selected the suppliers for two new smart tools which will help make journey planning easier.

Trapeze Group UK and Ito World have won contracts from TfN to deliver an ‘Open Data Hub’ and ‘Disruption Messaging Tool’ respectively.

Both initiatives are part of Phase Two of the £150 million, Department for Transport funded, Integrated and Smart Travel (IST) programme.

A TfN customer insight survey revealed that there is a clear passenger need and an opportunity to enhance the information given to passengers when travelling on public transport.

Phase Two of IST will do this by extending the same open source fares data and disruption information experience that rail passengers currently use, to bus and tram journeys.

IST ultimately aims to deliver ‘London-style’ account-based ticketing with contactless payments on multi-operator public transport journeys across the North of England.

The Open Data Hub will be a pan-Northern tool for local authorities and operators to collate and host transport data such as fares and disruption information. The £260,000 hub is being delivered by global mobility technology solution provider Trapeze Group UK. It is expected to go live in December 2019.

The £500,000 contract for the Disruptions Messaging Tool was secured by transport and mobility data specialist, Ito World. The tool will allow for planned and unplanned disruption messaging to be rapidly shared across social media and on-street displays, to keep public transport customers up to date with anything affecting their journeys.

What did the officials say?

Barry White, Chief Executive at Transport for the North, said:

“We are pleased to be able to award the contracts for both our Open Data Hub and Disruptions Messaging Tool after a competitive procurement process.

“This is a further investment in the North’s public transport network and enables us to deliver improvements to the way passengers find out about and travel across the region. Wherever you are going, journeys on public transport should be simple and easy to plan for. By providing quality, open and reliable data, these ‘smart’ innovations will help make getting from A to B an improved and more seamless experience.”

Johan Herrlin, CEO at Ito World, said:

“We are delighted to be working on this pioneering project with TfN, who have had the foresight to understand the power of unified and quality data. More and more we are looking to shared mobility services as economic and environmentally sound alternatives to private car travel. However, we need easily accessible, accurate data if we are going to successfully navigate public transport systems – whether in rural or urban locations. Access to open data sources are a crucial piece of the data puzzle.”

Tim Porter, CEO of Trapeze Group in the UK, commented:

“The availability of accurate, consistent and reliable data is the foundation of any public transport service – and vital in order to deliver on our goal of increasing modal shift. Trapeze is therefore excited to be part of this project and to help deliver enhanced public transport services across the region.”

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