Eurostar releases 360 degree guide for passengers with Autism

Eurostar
Credit: Rail Europe

Eurostar has announced that they have launched a new 360° virtual guide to help passengers with autism have a stress-free journey.

This is a first for the travel industry.

The train operator has worked with charity Ambitious About Autism to carry out a review of its travel experience for autistic passengers.

The charity advised that passengers with autism are more comfortable travelling after seeing information prior to travelling.

The virtual guide has been created to reflect this by providing visual information ahead of a journey.

The guide is now available at https://www.eurostar.com/uk-en/travel-info/travel-planning/travellers-with-autism

What did the officials say?

Amber Kirby, Customer Experience Director, Eurostar, said:

“We are committed to providing an effortless travel experience for all our customers, and our new guide provides information for those that may be anxious about what to expect on the journey, specifically travellers with autism. We hope it helps more of our customers feel prepared so that they can relax and enjoy the experience from the moment they arrive at the station.”

Jolanta Lasota, Chief Executive of Ambitious About Autism, said:

“Many autistic people can find travelling an overwhelming experience so having information about what to expect before they set off is really important.

“We were very pleased that Eurostar asked us to consult with them on changes that will support their autistic customers’ needs. We hope this new visual guide will help autistic travellers feel more comfortable and confident ahead of embarking on international travel.”

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Michael Holden avatar
I have had an interest in Railways for as long as I can remember. I am a member of a number of heritage railways and actively volunteer at 2 of them. I enjoy all types of railways, real life, model and simulations. I started RailAdvent in 2014 and am the main editor of the site.
  • That’s a brilliant idea from Eurostar. Except going underneath the Channel Tunnel that might not be ideal for severely Autistic children. I have managed to cope with going underneath the Channel Tunnel whilst traveling on Eurostar as I got Autism but it’s such a good train operator which I’ve been to Brussels, France including Paris and The Netherlands including Amsterdam and Rotterdam and Cologne. Plus Eurostar could also operate new services to Berlin and Germany and other European Countries.