Train operator, c2c, has announced that they have named the UK’s best train operator under the toughest-ever punctuality measures used by the rail industry.
Using the new On Time measure, reported by Network Rail, trains are assessed on their arrival time within 60 seconds of every stop of their journey.
Over the past year, 82.4% of c2c trains arrived on time, far exceeding the average 63.4% punctuality across the UK as a whole.
In March alone, c2c’s performance was even better with 86.0% of trains arriving on time.
What did the officials say?
c2c Managing Director Julian Drury said:
“At c2c we strive to provide our customers with the punctual and reliable service they expect from us. That’s why we’re extremely proud these statistics show that c2c continues to be the most punctual train operator in the UK, no matter how tough the metric is. This is only possible through the daily dedication and hard work of all the team at c2c.”