Free toilets are coming to Manchester Victoria

Manchester Victoria concourse
Credit: Network Rail

Network Rail has announced that toilet charges are to be scrapped for passengers at Manchester Victoria as part of a £1 million investment.

The upgrade will take place between April and the summer.

Network Rail is working with Northern and its partners to improve stations across the North West of England to provide passengers with better experiences and journeys.

In 2015, Manchester Victoria underwent a £44 million transformation delivered by Network Rail, Manchester City Council and TfGM as part of the Great North Rail Project. This upgrade saw a new roof, a new footbridge to Manchester Arena, new lighting and retail facilities.

The latest £1m investment is coming from the Department for Transport’s National Stations Improvement Fund and from a £15m customer benefit programme announced by the rail minister in December.

The money will also be spent on improvements including:

  • Full refurbishment of toilets
  • New waiting areas on platforms 3, 4 and 5
  • A new customer information point
  • New customer information screens
  • Improved wayfinding signage
  • Removal of toilet charges
What did the officials say?

Rail minister Andrew Jones said:

“Passengers deserve more modern, accessible and comfortable stations, so delivering these improvements and scrapping charges at Manchester Victoria is a positive development.

“As a Government we are investing a record £48bn to modernise our railways over the next five years. We are also working with Network Rail, Transport for the North and the train operators to deliver improved accessibility, reliability and facilities across the region.”

Chris Jackson, regional director at Northern, said:

“We look forward to working with our colleagues at Network Rail, and Transport for Greater Manchester, to make Manchester Victoria an even better station for our customers.

Anna-Jane Hunter, director for North of England rail at Network Rail, said:

 “Together with our Greater Manchester Station Alliance partners, Northern and TfGM, we’re building on the regeneration of the station in 2015 by further improving the customer experience at Manchester Victoria.

“We know that toilet charges in stations are a frustration for passengers and we hope that removing them, as well as providing better facilities and improved information screens and signage, will help make customers’ journeys even better.”

Caroline Whittam, Transport for Greater Manchester’s deputy head of rail, said:

“We welcome these improvements to the station, which will make passengers’ journeys easier, more accessible and more comfortable. Better stations are essential in encouraging more people to travel by train and in delivering our long-term strategy for Greater Manchester rail network.”

“Victoria is one of the busiest and most important stations in our city-region, and a key interchange with Metrolink. Enhanced customer information, nicer waiting areas and good quality toilets will be welcomed by passengers and we are pleased to see them upgraded.”

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Michael Holden avatar
I have had an interest in Railways for as long as I can remember. I am a member of a number of heritage railways and actively volunteer at 2 of them. I enjoy all types of railways, real life, model and simulations. I started RailAdvent in 2014 and am the main editor of the site.
  • Will free toilets also be introduced at Manchester Piccadilly and Manchester Oxford Road stations. Aswell free toilets at other larger stations in the UK that toilet charge will be scrapped.

  • Do they currently charge at MCV? I stopped using them when they became dangerous due to poor policing. This station with a still magnificent facade has been knocked around and professionally vandalised for far too long. It should look as good as St. Pancras!