Hull Trains launch campaign to stop abuse to staff

Hull trains campaign
Credit: Hull Trains

Hull Trains has created a campaign that appeals to the public to help the train operator to eliminate abuse towards staff.

The train operator regularly receives high levels of praise for its customer service. The campaign has been created after it was reported that staff had faced both physical and verbal abuse in the streets and on services.

The train operating company has introduced new messaging in order to raise awareness and eliminate abuse going forward.

If you witness any abuse on any service, please report it to the British Transport Police by texting 61016.

What did the officials say?

Mark Shepherd, Head of Safety and Environment at Hull Trains, said:

“Our new campaign simply asks people to treat others as they would like to be treated themselves. Hull Trains has always been a welcoming, friendly and approachable company which has been commended as providing some of the best customer service on Britain’s railways.

“We do acknowledge that most people using our services are understanding and do not abuse our staff, but unfortunately, there is a minority who do deem it acceptable to be abusive and this needs to be addressed. We do not tolerate abuse towards anybody, whether that is staff or a customer.

“During the disruption late last year, we saw abuse towards the on-board team, the customer services team and our social media team. This is why we want to work with the public to eradicate this in the future.”

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Michael Holden avatar
I have had an interest in Railways for as long as I can remember. I am a member of a number of heritage railways and actively volunteer at 2 of them. I enjoy all types of railways, real life, model and simulations. I started RailAdvent in 2014 and am the main editor of the site.
  • Not just Hull Trains. But all other rail operators are tackling abuse against staff. Which I think it’s a brilliant idea and to keep staff and passengers safe.