Greater Anglia has announced that disabled people will be travel on its trains much easier thanks to a new app.

This is due to be launched next year and will transform the way passengers can book assistance when they travel by train.

The train operating company now has plans to commence a trail at the end of the year to make sure it meets the needs of its passengers.

The app is called Passenger Assist and will allow passengers needing assistance to use their smartphone to create a direct communication between them and railway staff.

Currently, train companies ask customers to book through phone or online, where passengers have to provide contact details and specify the assistance they need every time.

The customer app will be rolled out in Autumn 2019, once a staff version of the app has been rolled out in April 2019.

Greater Anglia‘s Accessibilty Manager, Rebecca Richardson, said:

“We want to make it as easy as possible for everyone to use our trains and this app will be a big step forward in modernising the passenger assistance process.”

“The app will give people who need assistance extra confidence when travelling, along with reassurance that a member of staff will be looking after them.”

“We’re pleased to be leading the way with a trial of the new system to make sure it works well in a range of scenarios. The feedback we receive will be used to suggest improvements before the app is launched nationally.”

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