Merseyrail has announced that it was the successful winner of being named Passenger Operator of the Year, while also taking home two other major category wins at the National Rail Awards.
The train operator also won two other categories, including Customer Service Excellence award for the delivery of the Wirral Track Renewal project in 2017 and the Sustainable Development award for their commitment to sustainability projects.
Merseyrail becomes the first single operator to win three awards at the event.
In its fourth category, Station of the Year (Large), Merseyrail’s Liverpool South Parkway station was Highly Commended.
What did the officials say?
Deputy Managing Director, Paul Bowen, said:
“We always aim to deliver the best possible service for our passengers in the Liverpool City Region and to receive recognition on this scale at the industry’s most prestigious awards is an absolute privilege and a real testament to all employees at Merseyrail and our partners. To have been successful in these three awards really reflects the commitment to our passengers, customer service, sustainability and the communities we operate in, that often happens behind the scenes.
We operate the network with the most important people in mind, our passengers, and winning Passenger Operator of the Year in recognition of our efforts to consistently deliver for our customers, even in the face of adversity, is something that I know everyone at Merseyrail will be really proud of.”
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