Hull Trains has announced that it has been named the top performing long-distance train company on the East Coast Main Line.
The report was issued by Network Rail and shows that the Hull-based operator has delivered improved periods of train service over the last two months.
95% of Hull Trains’ services ran as scheduled in Period 4, which runs from June 24th to July 20th. This, combined with the figure of 96% in Period 3 (May 27th to June 23rd), demonstrates a stronger period of reliability.
In 2019, the train operating company will introduce a £60m fleet of five new state of the art trains.
What did the officials say?
Louise Cheeseman, who was appointed Managing Director for Hull Trains in early June having taken over the role on a temporary basis only weeks before, said:
“Our team has worked tirelessly to address the challenges we faced earlier in the year to deliver consistent levels of reliability. Whilst performance has improved significantly over the last two periods, we are not complacent, recognising the need to remain focused on working with our train maintainers and Network Rail to improve things further.
“Our attention is also very much on ensuring the customer experience is as good as it can be until our brand-new trains come on line next year – improving on board comfort, including the temperature control during what has been the hottest summer in this country since 1976. We have also introduced new menus which have received favourable comments.
“As one of the smallest train operating companies in the UK running 92 services a week, our team works hard to ensure our trains are continually maintained and running on time. These latest figures reflect a tremendous amount of effort from everyone at Hull Trains and I would like to thank our loyal customers for their kind feedback and support – both of which are greatly appreciated.”