Greater Anglia has announced that it has been shortlisted for eight awards at this year’s National Rail Awards.
The train operating company is a finalist in the Customer Service Excellence award. This is for leading the industry in rolling out Smart Card ticketing.
Greater Anglia’s Class 156 diesel trains are shortlisted for the train of the year award, following the project to fit them with wheel slip protection systems.
Laura Englestone, who works in the ticket offices at Great Yarmouth and Lowestoft stations, has been nominated for the Outstanding Personal Contribution award.
Four Greater Anglia stations are nominated for Station of the Year – Ipswich and Norwich in the Large Station category, Ingatestone in the Medium category, and Bures in the Small Station category.
Finally, the company has been short-listed in the Passenger Operator of the Year award, this recognizes a range of initiatives to consistently improve all aspects of the service it provides to customers.
The winners will be announced on 13 September 2018.
What did the officials say?
Managing Director, Jamie Burles, said:
“It’s great to have so many nominations, including Passenger Operator of the Year, reflecting the significant improvements we’ve delivered for customers in the first 18 months of our franchise.
“Trains are more reliable and cleaner, with many benefitting from refurbishment. We’ve also added more seats, by leasing more trains, implemented timetable improvements and upgraded our stations.
“In addition, we’ve made it easier to buy tickets, simplified compensation claims and raised customer service standards.
“Meanwhile, the introduction of an entire brand-new train fleet is on schedule and will transform the rail service in East Anglia during 2019/2020.”