Grand Central has announced that they have taken the top spot for passenger satisfaction in the National Rail Passenger Survey.
Transport Focus has released the result of the survey for Spring 2018.
Grand Central took the top spot for overall satisfaction and best value long distance train operator for the sixth year running.
The survey revealed that 95% of Grand Central passengers were either satisfied or very satisfied with their train journey, placing them in joint first for overall satisfaction. The national average was 81% for all train companies and 87% for long distance operators.
Grand Central was rated value for money by 74% of passengers compared to the national average of 45% and an average of 55% for long distance operators.
What did the officials say?
Richard McClean, Managing Director at Grand Central, said:
“It’s fantastic that we’ve been named as the number one company in the country in this latest survey, and we’re particularly pleased to have been named Britain’s best value train company by customers.
“Customer satisfaction is what matters to us, and we know we need to keep ticket prices affordable for the communities we serve. We pride ourselves on listening to what our customers want and we make real efforts to understand what they need. We’re always keen to take on passenger feedback, but more importantly we act on it.
Our customers appreciate having a choice of operators, and it is clear that the opportunity for passengers to choose between train companies helps drive higher passenger satisfaction levels than on other routes.
“We’re proud of our track record but we’re always striving to do things better so we can deliver more benefits for our passengers and deliver great quality services at the heart of communities we serve.
“We’re already in the process of refurbishing all our trains, as well as making investments in online systems and improvements to stations on our North East and West Riding routes.”
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And also they are to inherit more Class 180’s from Hull Trains and possibly they could operate a new London Kings Cross-Harrogate and Hartlepool service.
[…] Heathrow Express has achieved an overall satisfaction rating of 95%, which puts them joint 1st with Grand Central. […]