Better Customer Information Screens from Greater Anglia

Snow and Severe Weather cancels or alters greater anglia train services
Credit: East Anglian Daily Times

Greater Anglia has announced that customer information is being improved across their region with the installation of better Customer Information Screens.

More than 1,000 new screens will be installed by the train operating company across Greater Anglia’s 133 stations – including ones that haven’t had them before such as Beccles, Brundall Gardens, Elmswell, Gunton, Lakenheath, Oulton Broad South, Spooner Row and Whittlesea.

The screens will display running information in a clear and easy to read format and will be much more informative when trains are delayed and will allow Greater Anglia’s Control Room to display custom messages to keep passengers informed.

The work to install the screens has begun and work is already underway at Diss, Great Bentley, Billericay, Southend Victoria, and Witham.

Inconvenience is expected to be minimal and platforms will still be accessible whilst the work takes place.

What did the officials say?

Simone Bailey, Greater Anglia’s Asset Management Director, said:

“We have been focusing our efforts on improving information provision for our customers – especially during disruption – and these new screens demonstrate our commitment to providing up-to-date information, in a clear, user-friendly format, which we know is a high priority for our customers.”

Michael Holden avatar
I have had an interest in Railways for as long as I can remember. I am a member of a number of heritage railways and actively volunteer at 2 of them. I enjoy all types of railways, real life, model and simulations. I started RailAdvent in 2014 and am the main editor of the site.
  • Station on the Greater Anglia network including Rayleigh, Hockley, Rochford, Prittlewell, Ingatestone, Battlesbridge, South Woodham Ferrers, North Fambridge, Althorne, Burnham-on-Crouch, Southminster, Colchester Town, Wivenhoe, Arlesford. Great Bentley, Weeley, Thorpe-le-Soken, Kirby Cross, Frinton-on-Sea, Walton-on-the-Naze, Mistley, Wrabness, Dovercourt, Harwich Town. White Notley, Cressing, Braintree Freeport, Braintree, White Chappel & Colne, Bures, Sudbury and other stations on the network that haven’t got new LED information screens and LED departure screens will soon get them.

    Whilst other stations such as Shenfield, Billericay, Wickford, Southend Airport, Southend Victoria, Chelmsford, Hatfield Peverel, Witham, Kelvedon, Marks Tey, Colchester, Manningtree, Ipswich and other stations that do have new LED information depature screens.