Virgin Trains has been awarded some of the highest overall scores for long-distance train operators in today’s NRPS results.
They scored 92% satisfaction on its east coast route (above the average of 86%). They have seen high satisfaction on its West Coast services, but now they are seeing the same on their east coast franchise. This is after tens of millions of pounds of investment into the London to Newcastle/East Yorkshire routes.
Recent timetable improvements on the east coast route have helped towards high scores for frequency (91%), speed (90%) and punctuality (88%).
Focusing on better value to it passengers, Virgin Trains recently introduced new advanced fares which customers can purchase on the day, saving them 50% on last-minute train journeys.
What did the officials say?
David Horne, Managing Director of Virgin Trains on the east coast said: “These figures are a testament to our continued investment in services on the east coast and demonstrate that we are continuing to deliver for passengers. More frequent, punctual, and comfortable journeys are a reality for the millions of customers who choose to travel with us, but we’re not stopping there – the introduction of the new Azuma trains will transform customer journeys long into the future.”
Phil Whittingham, Managing Director of Virgin Trains on the west coast said: “We’ve recently celebrated our twentieth anniversary and I’m proud that our customers still rate us highly when they travel with us. Our ambition is to continue to build on our record of innovation and to revolutionise the way customers travel by rail.”
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