Arriva Trains Wales has completed a major refurbishment programme which sees the trains on the Valley network refurbished.

60 carriages on 17 routes have gone through a £500,000 revamp as a result of customer feedback.

Passengers can also take advantage of the free WiFi, which has been installed on the trains.

365 litres of paint and 915 metres of window film has been used to spruce up the trains which will be used on the train operating companies Valley network.

What did the officials say?

Simon Hughes, Engineering Director at Arriva Trains Wales said: “We are working hard to make sure our passengers can enjoy the very best experience while travelling on our trains, and this makeover is a great way to start off the new year. In order to sustain our commitment to provide high-quality service to customers, we have invested in refurbishing the carriages and hope that passengers using the network will notice a real difference to the facilities. We have also delivered free, fast and reliable Wi-Fi on trains across the Valley lines network to further modernise the trains and enhance the passenger experience. This is a part of a wider programme of WIFI rollout funded by the Welsh Government and Department for Transport.

“Our customers are extremely important to us and we do our best to take their feedback on board, so we’re glad that some of their suggestions could be incorporated into the redevelopment plans. Even at the end of our current franchise, it’s really important to us that we continue to invest alongside in our partner in Network Rail and the Welsh Government. We want to improve to ensure that we prepare for the exciting changes which are coming down the line for our customers. Older trains such as our Valleys fleet need to be cared for to ensure that we provide the best possible experience from our available rolling stock. The finished project is definitely a positive step in the right direction towards responding to the needs of our customers and improving the overall customer experience of their journey, and we have already received plenty of positive feedback from customers.”

• Visit the Arriva Trains Wales website
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