Tag: Passenger Assistance

New Assisted Travel Lounge opened at London Paddington station

A new lounge has been opened at Paddington station that provides an…

Roger Smith avatar Roger Smith

Deadline for comments on proposed ticket office changes is next Friday

Comments on proposals for changes in how tickets are sold and customer…

Roger Smith avatar Roger Smith

Strikes to affect Greater Anglia services on next two weekends

Greater Anglia services will be disrupted on 26 August and 2 September…

Roger Smith avatar Roger Smith

Bedfordshire stations offer mobile support to disabled passengers

Great Northern and Thameslink are introducing a mobile team to visit unstaffed…

Janine Booth avatar Janine Booth

Manchester Piccadilly: Assisted Travel Lounge opens to disabled passengers

Manchester Piccadilly station now has a waiting lounge for passengers who need…

Janine Booth avatar Janine Booth

Regulator tells rail companies to improve passenger assistance

The Office of Rail and Road (ORR) has told the rail industry…

Janine Booth avatar Janine Booth

Greater Anglia Warn of Service Disruption due to Industrial Action

Greater Anglia advises of service disruption due to ASLEF industrial action.

Jon Aston avatar Jon Aston

Greater Anglia Service Disruption Due to Trade Union Action

Greater Anglia announces service cancelations and disruption as a result of planned…

Jon Aston avatar Jon Aston

Passenger Assist used 3.5 million times in two years since launch

Over 3.5 million journeys by rail travellers with accessibility needs have been…

Roger Smith avatar Roger Smith

TransPennine Express Installs Ticket Barriers at Hull Paragon

TPE has installed new ticket barriers at Hull Paragon aimed at improving…

Jon Aston avatar Jon Aston