London North Eastern Railway are making incredible headway in welcoming back customers to rail travel following the pandemic. The rail operator has seen substantial recovery and for the sixth quarter has reached the top spot when compared to other franchised rail operators.
Figures revealed by the Office of Rail and Road show that the rail operator has maintained its momentum in welcoming back more customers than compared to pre-pandemic figures as passenger journeys hit 105% when compared to the same period of 2019.
London North Eastern Railway has also seen over 21 million passenger journeys made using their services.
David Horne, Managing Director at LNER said:“We are delighted to be welcoming more and more people back to rail and we continue to work hard to attract even more people to travel with us by transforming the rail experience.
“We've added new destinations to our route, including our direct services between Middlesbrough and London King's Cross which are celebrating their first anniversary. Our award-winning app makes it simpler and smarter for customers to find best value fares, reserve their seats and sign up for live journey updates and rewards by joining our popular LNER Perks loyalty scheme.”
“We've invested more than £800,000 in our station waiting rooms and opened the first Family Waiting Room at London King's Cross where families can relax, further enhancing our customer experience.”
Passengers who travel in Standard can order refreshments direct to their seat via the London North Eastern Railway's ‘Lets Eat At Your Seat Service', customers travelling in First are able to enjoy a complimentary choice of food and drink which are produced locally.
London North Eastern Railway is also seeing ongoing investment as well as undertaking digital innovations.
