According to the latest research by the independent watchdog Transport Focus, passengers using c2c are once again the most satisfied commuters in the country.
The survey undertaken by Transport Focus interviewed rail passengers across the country. Results from that survey showed that, with an overall satisfaction rate among passengers surveyed of 96%, c2c came out on top. The company operates train services between London, Southend-on-Sea, and Shoeburyness, and has won 15 industry and corporate awards in the past five years.
c2c also came first for punctuality/reliability, with 96% of its passengers saying they were satisfied, and 91% saying they were satisfied in terms of the level of crowding.
As well as the Transport Focus survey, c2c also provides daily reports about the punctuality of its train service the previous day. Those reports are available at www.c2c-online.co.uk/about-c2c/our-vision-and-values/our-performance/.
The results of this survey and details about all Transport Focus's surveys are available online at www.transportfocus.org.uk/data-hub.
c2c's Managing Director, Rob Mullen, said: “We are extremely proud of these latest results from Transport Focus which show that c2c continues to provide a punctual and reliable service. This is only possible through the daily dedication of all the team at c2c.
“However, we are not resting on our laurels and know we have to continue the hard work to provide a punctual and reliable service that our customers have come to expect from us.”
Shame they use ensignbus for rail replacement services
Driver do not care
But the ticket machines at stations on the c2c network is a farce. And the ticket machines dont always seem to work and break down. Plus some of the staff at some stations don’t really seem to help at all.