Delay Repay 15 coming to Great Western Railway

GWR IET
Credit: Great Western Railway

The Department for Transport has announced that Great Western Railway passengers will soon be able to benefit from improved compensation for delays.

The launch of Delay Repay 15 on the train operating company, due on the 1st April 2019, will allow passengers with a single, return or weekly tickets to claim money back for when services are cancelled or their journey is delayed by 15 minutes or more.

Currently, services need to be delayed by at least 30 minutes on Great Western Railway services for compensation to be paid.

Monthly and longer season ticket holders will remain on their existing compensation scheme for the time being as this provides compensation through season ticket discounts.

This announcement coincides with the biggest upgrade of the Great Western route since Brunel started work on the line more than 175 years ago.

What did the officials say?

Rail Minister Andrew Jones said:

Reliability is our top priority but it is right that when things go wrong, people are compensated fairly and quickly.

Now, with the launch of DR15 on GWR, even more passengers will be entitled to claim if their services are delayed.

Mark Hopwood, Managing Director at GWR, said:

We do all we can to get people to their destinations on time, but when things do go wrong customers need to trust in a fair system that easily compensates them for the delay.

The introduction of Delay Repay is just that, and has been a key aspiration of GWR for some time. Alongside the introduction of new trains, and modernised infrastructure, I am delighted that we are able to continue to make the improvements we know our passengers want to see.

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1 COMMENT

  1. Will Delay Repay 15 be introduced on other train operators that will reduce 30 minutes delay time to 15 minutes delay time for passengers who want to re-pay their train tickets.

    Or does it work similar to the actual delay repay system that could take some time for commuters to get compensation whenever there are major delays or cancellations to train services happening across the country.

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