Over the past 12 months, Greater Anglia achieved record-breaking punctuality on all of its routes with its best-ever annual average punctuality of 94.81%.
The company operates routes and services from London Liverpool Street to Essex, Suffolk, Norfolk, Hertfordshire, and Cambridgeshire. These range from the busy lines between London Liverpool Street and Norwich, Cambridge North, and Southend Victoria to more rural lines such as Ipswich to Lowestoft or Norwich to Great Yarmouth.
Greater Anglia's ten most punctual routes in 2021:
- Norwich to Great Yarmouth 98.35% of trains arriving on time (annual average)
- Marks Tey to Sudbury 97.48%
- Norwich to Lowestoft 97.33%
- Norwich to Sheringham 97.16%
- Ipswich to Felixstowe 96.28%
- London Liverpool Street to Southend, and Wickford to Southminster 95.67%
- London Liverpool Street to Harwich Town 95.56%
- Norwich to Cambridge / Stansted Airport 95.48%
- London Liverpool Street to Ipswich / Norwich 94.76%
- Ipswich to Lowestoft 94.65%
Other routes with high percentages of punctuality:
- London Liverpool Street to Hertford East, and Stratford to Meridian Water 94.67%
- Ipswich to Cambridge and Peterborough 93.7%.
- London Liverpool Street to Colchester, Walton-on-the-Naze, and Clacton 94.54%
- London Liverpool Street to Cambridge and Ely, and Stratford to Bishop's Stortford 93.35%
- London Liverpool Street to Stansted Airport 92.0%
Overall punctuality on the West Anglia routes:
- Cambridge/Bishops Stortford/Hertford East to London Liverpool Street 94.01%
Overall punctuality on Great Eastern routes:
- Norwich/Ipswich, Colchester/Clacton/Southend/Harwich/Braintree to London Liverpool Street 95.16%
- Norwich- London Liverpool Street Intercity performance 94.82%
Overall rural route performance
- 96.0%
Jay Thompson, Greater Anglia's train service delivery director, said: “These fantastic punctuality results are a reflection of the huge amount of hard work that has been put in from all at Greater Anglia, alongside our colleagues from Network Rail, to keep performance high.
“We are continually refining our processes and thinking about how we can reduce delay to our customers, never resting on our laurels to ensure that our trains are always as on time as possible.”
Greater Anglia is working with Network Rail on a joint punctuality drive, which ensures the focus on driving down delays remains high. Joint performance initiatives are being introduced, including weekly meetings to analyse even the smallest of delays to see how the company can avoid them in the future. There have also been added benefits from Greater Anglia's new trains, which offer both performance and service resilience improvements, as well as further work from Network Rail on infrastructure reliability.
In its drives to improve performance, Greater Anglia and the rest of the rail industry will also be reporting more stringent ‘on time' punctuality measurements in the future, based on punctuality at all stations along a route rather than at the end destination These provide a tougher and even broader measure than the PPM figure which measures a train arriving at its final destination within five minutes of the scheduled time or ten minutes for long-distance services.
