Have any questions you would like to ask TransPennine Express (TPE)? The perfect opportunity arises this month when two of the companies employees will be answering questions live.
You are able to book a 15-minute session at this upcoming #TalkTPE event, where you can ask TPE related questions and discuss issues or matters which travellers find important.
Two managers will be available to book a time slot with, between 5 pm and 7 pm on Wednesday 5th of May 2021. These are:
- Emma Teala – Customer Experience Manager – who manages cleaning, catering and continuous improvement at TPE
- Victoria Snell – Customer Relations Manager at TPE – responsible for managing customer enquiries and resolving complaints
Customers can sign up for the next event at: http://bit.ly/TalkTPE and spaces will be offered on a first-come, first-served basis.
Customer Experience Manager for TransPennine Express Emma Teale commented: “Our #TalkTPE events are the perfect opportunity for us to talk to our customers one on one and have a conversation about the things that really matter to them.
“The next event will be especially useful for anyone planning to use the train again for the first time after lockdown. Customers will be able to learn more about all of the extra measures and enhanced cleaning programme we've introduced to keep everyone safe, allowing them to travel with confidence.”
Customer Relations Manager for TransPennine Express Victoria Snell added: “Listening to the people that use our services is so important to us, and the feedback we receive from these events helps us to make valuable improvements across our network.
“I would encourage customers to sign up today using the link provided.”
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Maybe Transpennine Express should introduce more services including from Liverpool Lime Street and Manchester Piccadilly to Grimsby Town, Cleethorpes, Lincoln, Hartlepool, Scarborough, Middlesbrough and Sunderland. And from Carlisle to Newcastle. And maybe could operate from Manchester Airport to Windermere.