Rail passengers in the UK have rated Hull Trains as one of the best operators on the next in the annual Survey by Transport Focus.
The open-access operator received a satisfaction level of 92% in the National Rail Passenger Survey Autumn 2019, 10% higher than the UK average of 82%.
This score is an improvement in the last twelve months and positions Hull Trains as the second-best.
Hull Trains saw a marked improvement in: improving connections with other train services (resulting in an 8% rise in comparison to 2018 figures), usefulness of information about delays (a 9% increase), how well the company deals with delays (a 7% increase) and value for money of ticket price (a 5% increase).
What did the officials say?
Anne Somers, commercial and customer experience director for Hull Trains said the watchdog's results were valued by the industry because the ratings were based on customer experience.
“To be recognised as one of the best performing rail operators by the people who use our services is a fantastic achievement for us,” she said.
“We enhanced our performance in several categories and beat our long-distance competitors in every category except for one – frequency of the trains. Since the survey was completed, we have been rolling out our Paragon fleet which has significantly improved reliability, so we look forward to the next set of results where we would expect to see further improvements.
“We transport more than one million passengers a year and we are lucky to have such a loyal customer base who continue to support us. These results are testament to the hard work of our staff who continue to go over and above for our customers; we're really proud to be named as one of the best operators on the rail network.”
Where Next?
RailAdvent Plus
Free Pictures, prints and streaming video!
News Homepage
For the Latest Railway News
RailAdvent Online Shop
Framed Prints, DVD's / Blu-Ray's and more
LocoStop Community
Come and share your railway pictures
Mainline Steam Info
Upcoming mainline steam tours/loco movements
All thanks to the Hull Trains Paragon Class 802 IET units that have started service and the Class 180 Adelante have been cascaded to East Midlands Railway.