New figures have shown that rail passengers in East Anglia have seen train services improve more than anywhere else in the UK.
Greater Anglia has been named ‘most improved' operator for the punctuality of its Norwich to London train services. The figures were announced by Modern Railways' Fourth Friday Club and the Institution of Railway Operators. They announced the news at the annual ‘Golden Whistles' awards.
The train service between the capital and East Anglia showed a 5.8% improvement on the previous year's figure.
The award comes after the Norwich to London service was named the most reliable service in November. This was for the second year running. The trains ran for 56,312 miles without developing a fault.
The improvements are down to a successful restructuring to Greater Anglia Engineering Department. They are now working closer to the engineering, station, train crew teams and Network Rail.
What did the officials say?
Greater Anglia's Head of Performance and Planning, Keith Palmer, said: “Although there is more to do to continually improve our performance, I'm pleased that the hard work of our engineers, depot and fleet teams is leading to better, more punctual services for rail passengers in the region. We are replacing every single train with brand new trains from 2019, but until then we will continue to focus on performance to provide the consistent and improving levels of service that our customers expect.”
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