Because of strike action by the RMT union on Saturday, 26 August and Saturday, 2 September, and by ASLEF on Friday, 1 September, Southeastern train services will be severely disrupted.
Full information about the effect of Southeastern services can be found on its web page at
https://newsroom.southeasternrailway.co.uk/news/check-before-you-travel-this-week-and-next-on-southeastern. Alternatively, there is the option to follow Southeastern on Twitter in order to receive service updates.
- Customers with Advance, Anytime or Off-Peak tickets for travel on a strike day can instead use their ticket on an alternative date, either on the day before or up to and including the following Tuesday. However, tickets that include travel on London Underground will not be valid on London Underground services on alternative dates.
- Customers who decide not to travel because the train they planned to use is cancelled, delayed, or rescheduled after they purchased their ticket, can claim a full refund without an administration charge. This does not apply to season tickets.
- Where strike action affects a customer s outward journey, they can apply for a refund on their outward and return ticket, even if the return is not affected by strike action. The same applies if the return journey is affected, but the outward journey is not. Again, this does not apply to season tickets
- Customers who have purchased an Advance ticket can either apply for a full refund with no administration charge if the train that the ticket is booked for is cancelled, delayed or rescheduled, or they can return it to the original retailer for an e-Voucher that can be used to purchase a future ticket within 12 months from the date of issue.
- Where customers have separate Advance tickets for the outbound and return journeys, and either of the legs is on a strike day and the train is cancelled, delayed or rescheduled, they can claim a fee-free refund or change of journey for any unused legs / tickets.
- Season ticket holders with Flexi, monthly or longer) tickets can use Delay Repay to claim a day of travel back if they don t travel on strike days. For a full day back, season ticket holders only need to make one claim per day of strike action, but must make sure to select ‘Industrial Action did not travel' as the reason for delays. Flexi ticket holders must have activated a pass for the day they are claiming to receive Delay Repay.
- Weekly Season ticket holders cannot claim compensation when strike dates are announced at least two weeks before their ticket dates, although they can claim Delay Repay if their train is delayed or cancelled on the day.
- Delay Repay compensation can be claimed if trains are running but are delayed for at least 15 minutes.
Scott Brightwell, Operations and Safety Director for Southeastern, said: We re sorry to our customers for the disruption that this strike action will cause.
“If you re travelling on Saturday 26 August or Saturday 2 September, expect some disruption, please plan ahead and check your entire journey. Timetables are available on our website now.
“The trains that are running will be busier and are likely to start later and finish earlier, and you may be unable to board trains at stations where a limited service is running, especially on the first few trains in the morning.
“Unfortunately, no trains can run on Friday, 1 September, and you'll be unable to travel.
