c2c has detailed the disruption that it is likely to experience due to strikes taking place in ongoing disputes about jobs, pay and conditions.
Following the National Union of Rail, Maritime and Transport Workers (RMT) and Associated Society of Locomotive Engineers and Firemen (ASLEF) ballot for industrial action, strike action will take place on Friday 12, Saturday 13, Wednesday May and Saturday 3 June. C2C services will experience significant disruption and trains may be busier as people travel from affected areas.
During the RMT strike on Saturday 13 May, services to and from Fenchurch Street station will not call at Liverpool Street or Stratford stations.
The ASLEF strikes on the other dates do not include C2C, but services will be impacted by ASLEF industrial action on other operators.
If your service is affected by disruption, the operator may accept cross-industry tickets or may temporarily remove certain ticket restrictions. Passengers who have bought an Off-Peak or Anytime ticket and decide not to travel because your service has been cancelled, delayed or rescheduled may be entitled to a fee-free refund or change from the original retailer of your ticket.
C2C states that it will do all it can to honour passengers' tickets, but the industrial action will cause significant disruption. Customers will have the following options:
- If your service has been cancelled, delayed or rescheduled, you will be entitled to a change or refund from the original retailer of your ticket. Find out more about applying for a refund here.
- Season Ticket holders (monthly or longer only) who can not travel due to timetable disruption on the day that strike action has been called can claim 100% compensation through Delay Repay for the strike dates if their journey is valid for one or more legs on a train company impacted by industrial action.
- Flexi Season Ticket holders who have activated a day's travel for a strike day and then did not travel can claim 100% compensation for these days through Delay Repay if their journey is valid for one or more legs, on a train company impacted by industrial action.
- Season Ticket holders (all durations) who choose to travel will be eligible for Delay Repay compensation if their journey is delayed compared to the timetable in operation.
- You may be able to use your ticket on another train company or an alternative route. Please contact the train company you are due to travel with for more information.
- Passengers presenting magstripe National Rail tickets (Singles, Returns or Season Tickets) for journeys across London are permitted to travel on TfL services (bus, Tube, tram or DLR), on reasonable routes only, on the days of the National Rail industrial action only. TfL staff can not accept barcode and tickets on smartcard. If your ticket is for a journey that includes crossing London, it will not be valid on London Underground services on an alternative date. Contact the original retailer of your ticket for more information.
- If you do not make your outward journey because of a strike, you can have a refund on your outward and return ticket even if the latter is not affected by a strike. The same applies if the return journey was affected by a strike but the outward journey was not.
Rob Mullen, c2c Managing Director, said: “I'm really disappointed that an agreement with our Trade Unions hasn't been reached. The impact of this ongoing action is significant for our customers and colleagues. I'm hopeful that further meetings with the unions are productive and see progress made toward concluding this challenging time for the railway.”
