Train operator Northern is in the process of installing Passenger Assist Points at eight locations across its network to help make travel easier and more accessible for anyone who has accessibility needs.
Key stations on Northern's network will receive these newly designated areas. To make it easier for passengers to get the assistance they require when travelling on Northern's services, they feature clear and accessible signage and are provided with seating.
Stations that are to receive the new Passenger Assist Points include Barrow-in-Furness, Blackpool North, Bolton, Halifax, Harrogate, Manchester Oxford Road, Manchester Victoria, and Meadowhall.
‘Passenger Assist' is a national scheme for anyone who requires assistance while travelling on the railway network. At those stations with Passenger Assist Points, passengers can wait in those areas, or they can ask for help through ‘Passenger Assist' when they book their train travel.
Passenger Assist' allows people to contact Northern and other train operators, and they will be provided with help to assist them on and off trains, as well as reserving wheelchair spaces and seats.
The scheme forms part of Northern's ongoing commitment to improving accessibility and inclusivity in its services. At the recent Rail Business Awards, Northern received recognition by winning the Customer Service Excellence category for its development of ‘The Accessible Travel Simulation', which is an app that is designed to support people who may be anxious or needs to build confidence in their ability to travel by train.
Mark Powles, customer and commercial director at Northern, said: “We are delighted to be installing these new Passenger Assist Points across our network.
“We know that travelling by rail can be challenging for some passengers and we are committed to doing everything we can to make it easier and more accessible for everyone.”
It’s a pity that they haven’t embraced the Hidden Disabilities Sunflower Scheme in the branding, which would have seen more universal recognition.