Great Northern’s passengers found to be most satisfied with train cleanliness

A survey by passenger watchdog Transport Focus has revealed that Great Northern customers are most satisfied with the cleanliness of their trains

The results of the national survey were published on Wednesday the 13th of April and were carried out over a 12 week period. The figures reveal that 91% of Great Northern passengers were satisfied with the cleanliness of their train interiors which is 12% more than the national average of 79%.

The survey has discovered that cleanliness is extremely important to passengers today and is only beaten as a priority by punctuality and levels of crowding. Great Northern also did very well in these areas securing the 2nd highest scores in overall satisfaction with 95% with c2c taking first place, and levels of crowding achieving 84% coming just behind Merseyrail. Great Northerns figures of 85% for satisfaction with punctuality came in at two points higher than the national figure.

Thameslink passengers were also satisfied with their overall journey experience an impressive 9 out of 10 customers revealed. The rail operators have achieved consistently over the national figure for all areas reported.

Rob Mullen, Train Services Director for Great Northern and Thameslink, said: “We're grateful to our customers for this encouraging vote of confidence. It's great to see our hard work is paying off, but we know we've got to keep that hard work going to ensure everyone's health and comfort as we welcome them back to the railway.

“The safety of our passengers is our top priority. We sanitise all of our train carriages every day and use a long-lasting viricide across stations and trains which kills coronavirus for weeks at a time.”

Great Northern and Thameslink are maintaining their enhanced cleaning regime focusing on touchpoints in order to keep both passengers and staff members safe. All train carriages are sanitised daily and viricides are used on a regular basis and offer long-lasting protection throughout stations, on trains and in staff areas. Weekly Covid safety checks are also carried out across trains and stations with air-conditioning on trains offers continually refreshed air for carriages every six to nine minutes.