New lift at Retford improves customer experience thanks to LNER

Michael Holden - Editor 1 comment 1 Min Read
Credit: LNER

Every platform at station now has step-free access thanks to a new lift that was completed by .

The new lift links the lower-level Platform 3 at Retford with the high-level platforms 1 and 2, which are used by LNER services.

Wheelchair users and customers with large luggage or prams will no longer be required to wait for staff to become available or struggle on the stairs.

David Horne, Managing Director at LNER, said:

“This project is a significant milestone in our journey to creating a railway that is accessible for everyone. The new lift is certain to make an enormous difference, improving the customer experience and making it even easier for all customers to access services along the East Coast route. I'd like to say thank you to everyone within the local community who have supported the project over the last two years.”

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