Passengers using platforms 8 to 11 at London Euston station now have more space to meet up and move from the concourse to trains.
In the 1980s, shops were opened on the ramp leading to platforms 8 to 11. Since then, a large increase in the numbers of passengers has resulted in bottlenecks, crowds also formed when the departure platforms for trains were announced.
Work has now been completed to relocate the shops, providing more space for passengers.
The changes to the ramp come as passenger numbers at the station continue to climb; at weekends they are approaching 80% of pre-pandemic levels.
Gareth Parry, station manager at London Euston said: “We really care about our passengers and we've listened to what they have to say using the feedback we've received through Twitter and our national helpline.”
“Passengers now have much better access to platforms 8-11 which will reduce what passengers had coined the ‘Euston Stampede'.”
“It feels great that as more and more passengers return to the station we can welcome them back to better facilities that make their journeys easier.”
Lawrence Bowman, customer experience director for London Northwestern Railway, said: “These welcome improvements at London Euston are happening at just the right time as we enter the busy Christmas period.”
“By clearing this busy ramp we are creating more space to improve access for passengers and create a smoother, more comfortable travelling experience.”
As more people return to rail, passengers are reminded that they must follow government guidance, which requires them to wear a face covering in railway stations and on train services. Failure to do so could result in a fine of £200. Further information about the regulations for travelling by train during the pandemic are available at: https://www.gov.uk/coronavirus.
Meanwhile, enhanced cleaning procedures will remain in place at London Euston to stop the spread of Covid-19. To find out more visit: https://www.networkrail.co.uk/coronavirus/
Maybe London Euston station could be redeveloped with separate platforms for HS2, Avanti West Coast & London Northwestern Railway to share platforms and London Overground to have its own dedicated platforms.