Transport for Wales (TfW) is transforming travel in Wales and have created an online community to enable the public to have their say.
The new online community is called Sgwrs, which means ‘Chat' in English. Its purpose is to enable members of the public to tell TfW what they want from their transport system.
The company wants to know what the public thinks so that it can build a world-class transport network in Wales that everyone wants to use.
Community members will have the opportunity to take part in surveys, online discussions, and moderated online discussion forums on a range of transport-related topics to help TfW improve its services.
Sgwrs will only be used for research and web community purposes, and at no stage will participants be contacted for any sales or promotional reasons.
Comments received by TfW through Sgwrs will help them consider changes, regardless of whether it concerns trains, buses, walking, or cycling,
Registration to take part in Sgwrs is through the Transport for Wales website at https://tfw.wales/sgwrs-customer-panel.
Community members will have a number of benefits, including:
- access to member-exclusive content;
- entries into monthly sweepstakes or contests, with prizes to randomly selected entrants for taking part in surveys;
- further rewards for members who take part in additional activities;
Geraint Stanley, TfW Customer Experience Project Manager, commented: “We want to transform transport for the benefit of the people of Wales, so it's vital we gather the views of as many people as possible to shape our work.
“Our aim is to build Sgwrs into a highly engaged online community which represents the diverse population of Wales and the customers we serve.
“We'd really like people to get involved and in return participants will have access to rewards, exclusive content and the chance to win monthly competitions or prizes for taking part in activities.
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Yesterday I travelled from Chester to Newport on a grossly overcrowded train, one of those 175s I think, which consisted only of two carriages. The first thing they need to do is make their trains longer. It arrived on time though owing to a generous schedule.
As Transport for Wales are replacing the Class 153, Class 170 and Class 175 DMUs once the Class 197 Civity DMUs have entered service. Will those older units go elsewhere or to be stored. Or is TfW keeping the existing units along with new rolling stocks including the Class 231, Class 756 Flirts and Class 398 Citylink tram-train that they are to be manufactured by Stadler. And to be in service from mid next year and 2023.
Can Railadvent follow up in 12 months time to understand if this was effective in creating change?
This sort of scheme has problematic records of effectivness vs. small group interaction from locally organised advocacy groups that have continuity and hold the railway to account for effectivness.