TransPennine Express has recently reached a major milestone, as their one-millionth passenger made an essential journey during the lockdown.
During the three lockdowns, the operator has worked to guarantee a safe journey for key workers and NHS staff, making sure that trains are sanitised for journeys in Lancashire and Yorkshire.
Across Northern England and Scotland, TransPennine Express has 20 teams of ‘sanitation busters' that have spent more than 2 years collectively cleaning trains during lockdown to make sure everywhere is safe.
Now, with numbers expected to rise as lockdown is eased, TransPennine Express is continuing to make sure touchpoints are sanitised to keep everyone safe.
Customer Experience Director for TransPennine Express, Kathryn O'Brien said: “We're extremely proud that we have reached this key milestone and delivered our one-millionth customer safely to their destination.
“From the sanitation teams to the conductors on board our services, everyone within TransPennine Express has played their part in helping keep key workers, such as NHS staff, carers and key transport workers safe in Lancashire and Yorkshire during the three UK wide lockdowns.”
Kathryn O'Brien, continued: “As restrictions are slowly lifted and our lives return to some form of normality, rest assured that our teams will continue to follow strict guidelines to ensure that our trains and stations are kept clean and safe for customers to travel.
“Our staff will also be on hand at stations and on board our trains in Lancashire and Yorkshire to offer their support and guidance to any passengers nervous about travelling as well as advising those travelling on the guidance in place to help protect others.”
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