The UK's First ‘Smart Kiosk' ticket machine, which makes it simpler for passengers to buy the cheapest train tickets, will be introduced by train operator East Midlands Railway.
New Smart Kiosks will issue advance and walk-up tickets as a printed barcode, rather than the normal orange paper tickets.
Lucy Dean, Head of Commercial Strategy and Transformation at EMR said: “This is such an exciting time for East Midlands Railway.
“Smart Kiosks will support the industry's ambition for increasing Smart ticket take up and reducing ticketless travel by offering more opportunities to purchase tickets and doing so in a Smart way. To be the first TOC to do so is a great achievement.
“With the Smart Kiosks being much more user friendly, we hope our passengers on our regional routes will see the benefits of them as they are installed across our network throughout 2021”.
The first kiosks have been installed at Derby and Uttoxeter stations with 28 machines being installed in late August / early September 2021.
The operator has worked with SilverRail and Cammax, who are suppliers of the next generation Smart Kiosks.
David Pitt, Head of UK Rail at SilverRail said: “We are as delighted as our colleagues at East Midlands Railway, to see the Cammax / SilverRail Smart Kiosk finally launch.”
“We are all extremely pleased to provide passengers with access to a full range of eTickets that will allow everyone to access the same fare offers that you can otherwise access online.”
“We already have ideas on how we can improve on this and bring even more innovative services to the kiosk.”
Julian Rooney, Managing Director at Cammax said: “It has long been our ambition to help the rail industry deliver innovative and flexible retailing.”
“We have been supplying Smart Ticketing Machines to the Transportation Market for many years and are delighted to have launched our first Smart Rail TVMs in partnership with SilverRail.”
“We are very much looking forward to exploring and delivering additional functionality and services that will help EMR improve their customer offering further.”
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Does everything HAVE to get ”smart”!?
Will these machines take ALL debit cards? The current EMR ones do not. Cannot pick up tickets already paid for. My card only works with Chiltern and no other train operating company serving London.
A new train operator and franchise with new eco-friendly trains, new ticket machines, refurbished railway stations, refurbished trains and existing trains cascaded from other train operators.