Avanti West Coast has announced that passengers who are claiming Delay Repay can now choose to donate their compensation to the charity Action for Children.
All or part of the ticket cost refunded will be sent directly to the charity, and passengers who are registered for Automatic Delay Repay can choose when to donate by changing the fulfilment method when they accept the refund.
Action for Children helps support children and young people by providing practical and emotional care.
Joanna Buckley, Community Manager at Avanti West Coast, said: “We want to make a difference to the communities we serve and connect young people to opportunity, so we are proud to be supporting the work of Action for Children through our Delay Repay scheme.
“While we strive to deliver the best possible experience, we are committed to ensuring our customers are compensated when their journey is delayed by 15 minutes or more and this latest initiative allows them to donate their compensation to help others local to our route. The kindness of our customers will help Action for Children to deliver their mental health programmes, which are more vital than ever with the impact of the coronavirus pandemic.”
Ermelinda Ceci, Senior Corporate Development Executive for Action for Children, said: “We are incredibly grateful to Avanti West Coast for setting up this initiative. Our frontline workers tell us the crisis has damaged the mental health of over three-quarters of the children and young people they support, with some experiencing night terrors, bed-wetting, self-harm and outbursts of anger, so it's crucial they receive support as early as possible. All donations will ensure Action for Children can be a lifeline for those young people and give them the tools they need to be able to cope. Together, thanks to these generous customer donations, we will support even more young people on their journey to better mental health.”
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